Billing and Insurance
Copley’s Patient Financial Services and Billing Office
Hours: Monday – Friday 8:00am-4:30pm
Health Center Building, 1st Floor, Suite 400
530 Washington Highway
Morrisville, VT 05661
Patient Financial Counselor: 802-888-8336
Copley is committed to providing our community with quality health care services. We are here to help you understand our services, charges, and what to expect before, during, and after your hospital visit.
Copley encourages you to get all of your questions answered so that you can get the right care at the right time.
For your convenience, Copley offers the ability to view or pay your Hospital bill securely online.
If paying your hospital bill will be a financial hardship, Copley offers a financial assistance program and can help connect you to other state-based assistance programs.
Check out Copley’s Assistance Programs to learn more, or contact a Patient Financial Counselor at 802-888-8336 for more information.
If you have health insurance in the U.S., Copley Hospital can file an insurance claim on your behalf. Just bring the following with you to your visit:
- Health insurance card(s)
- Picture identification, such as a driver’s license or passport
- Referral and/or authorization forms provided by your physician
- Payment method for co-payment, deductible, or co-insuranceFor International Patients: Copley will bill you directly and you can submit your claim for reimbursement from your international insurance carrier.
Prior to your arrival, it is highly recommended that you contact your insurance company to determine your insurance coverage for planned services and verify that any necessary referrals or authorizations are in place. Many insurance companies have specific plan requirements and coverage limitations. If you are unsure of your insurance plan’s requirements and coverage, please contact the insurance company by calling the member services number located on the back of your insurance card.
Although Copley will file insurance claims on your behalf, the Hospital or its physicians may or may not be considered “in-network” with your specific insurance plan. In general, Copley Hospital participates as an in-network provider with the following insurance plans or networks:
- Blue Cross Blue Shield
- Comprehensive Benefits Administrator, Inc. (CBA)
- First health Network (Coventry Health Care/Aetna)
- Great West Healthcare
- Martin’s Point Health Care (US Family Health Plan)
- MVP Health Care
- North American Preferred (Beechstreet Network)
Contact your insurance company’s member services department to verify the participating status of Copley Hospital and its physicians with your specific insurance plan. If Copley or its physicians are out-of-network with your insurance plan, you may have additional out-of-pocket costs.
You may be interested in Copley’s Glossary of Healthcare Billing Terms.
Get an Estimate
How much will Copley charge for your visit or procedure and how much will you have to pay?
The healthcare industry is incredibly complex, so getting the answer to this question is not always simple.
We are here to help. Contact our Patient Financial Services office at 802-888-8338 to request an estimate ahead of time for services you anticipate having at Copley Hospital.
Your out-of-pocket expenses (such as co-payments, co-insurance, and deductibles) will depend on your individual insurance coverage. We can help you figure this out. Copley’s Patient Financial Counselors can also help you apply for financial assistance if you should need it.
To assist you in making informed decisions about your health care, the average charges for common, high volume health care services for all Vermont hospitals is published annually in the Hospital Report Card on the Vermont Department of Financial Regulation website.
In addition, Copley Hospital publishes a list of its standard charges, commonly called the “chargemaster.” The standard charge is the gross dollar amount estimated for services provided before any applicable adjustments or discounts required under contracts with insurance companies, government programs, uninsured patient discounts, or Copley’s Financial Assistance Program.
About Your Bill
You will receive a separate bill for each visit to the Hospital, or hospital-owned physician practice, after all insurance claims have been paid by your insurance, if any. If you are insured, the amount billed represents any outstanding co-payment, deductible, co-insurance, or amounts not covered by your insurance company that are your responsibility according to the “Explanation of Benefits” provided by your insurance company.
In addition to bills from Copley Hospital, you may receive bills from other providers or specialists that affiliated with your care at the hospital, such as radiologists, pathologists, hospitalists, and other specialists. Payment should be made to the provider specified on each separate bill.
Paying Your Bill
The following payment methods are accepted: cash, personal check, money order, MasterCard, Visa, Discover Card, or American Express.
You may mail your payment with the remittance advice on your bill, call to make a payment over the phone, or make a payment in person at any registration desk or at the Patient Financial Services (billing) department. In addition, Copley offers the ability to pay or view your bill securely online.
Payment is expected in full with each billing statement received. Please contact our office if you would like to make alternative payment arrangements, such as monthly installments. Until your bill is paid in full, you will receive additional correspondence from our office to keep you informed of the status of your account(s).