Preparing for Your Appointment or Hospital Stay
Whether you’re coming to Copley for an appointment in a clinic office, preparing for a surgery, or are being admitted to the hospital for an overnight stay, here are a few resources to help you navigate your visit.
Registering for an Appointment
For your visit, please bring with you:
- Your insurance identification card, Medicare Card or Medicaid Card
- A photo ID or driver’s license
- Your co-payment, if you have one
- A copy of your Advance Directive, if you have one and if it is not already in your Medical Record.
You will be asked to sign forms which:
- allow Copley Hospital to bill your insurance company
- shows you agree to receive treatment
- when necessary, be admitted as an inpatient
Language Assistance
Copley Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Admissions to our Inpatient Unit
Hospital Directory
When you register as an inpatient, your name is added to the hospital’s patient directory unless you request otherwise.
Being in the Directory allows you to receive phone calls, visitors, flowers and mail. When a visitor calls or arrives to visit and asks for you by name, the Directory allows the hospital to give your visitor your room number. It also allows us to share your condition (good, fair, serious, critical, undetermined). No information is given out if a caller or visitor does not ask for you directly by name.
If you wish to remain anonymous and not have any information shared, you should “opt out” of the Hospital Directory when you register. This means you will not receive phone calls, visitors (including clergy), flowers, mail, etc.
Chaplaincy + Clergy
During registration, you may share your religious preference. Unless you request otherwise, your preference may be given to ministers of the faith you designate. If you want your pastor, minister, rabbi or other clergy to be notified upon your admission, please let Patient Access Staff know at the time you register.
Copley Hospital’s Chaplain is permitted access to the directory of all Copley Hospital inpatients. Area clergy are permitted access to a list of inpatients who share their specific religious affiliation.
If you do not want to have any clergy visit you, please let Patient Access Staff know that you do not want a religious affiliation listed on your record. This means you will not be contacted by our Chaplain or any area clergy during your stay at Copley Hospital.
Your Healthcare Team
We will do our best to provide you with outstanding care and make you and your family as comfortable as possible.
Your Copley Healthcare Team includes:
The Medical Staff
The hospitalist (hospital physician) who admits you is responsible for directing your care while you are in the hospital. They may request the professional services of other physicians such as radiologists, pathologists, anesthesiologists and other specialists as needed. As the coordinator of your treatment program, your hospital physician should be consulted if you have questions about your illness.
The Nursing Staff
A team of professional registered nurses, licensed practical nurses and nurse assistants provides 24-hour nursing care for you. A nurse director directs and coordinates nursing care in each unit. Please contact your nurse or the nurse director if you have any questions or concerns; they are here for you.
Other Health Care Professionals
Many other health care professionals may be involved with your care during your stay at Copley. You may receive assistance from Respiratory, Pharmacy, Physical and/or Occupational Therapists along with technologists in our Radiology/Diagnostic Imaging Department and technicians in Laboratory Services.
Patient + Family Services
Copley has dedicated social workers trained to help patients and family members deal with financial, social and emotional problems that may relate to an illness or hospitalization. Our staff will work with you, your family, and your physician to evaluate your individual needs and provide resources to help you deal with long-term illnesses and rehabilitation. A member of Patient and Family Services will also help with your discharge planning. You can reach them directly at 802-888-8311.
Nutritional Services
Delicious, healthy, well-balanced meals are an important part of your treatment and recovery. Our nutritional services team provides outstanding meals prepared according to your doctor’s orders. Our registered dietitians provide 1:1 nutritional consultations with both inpatients and outpatients.
Each day you will be visited by a Diet Tech who will help you select your meal choices. Patients on a special diet will have choices that reflect your specific diet needs.
Inpatient Meal Service Hours:
Breakfast: 7:30 AM – 9:00 AM
Lunch: 12:00 PM – 1:30 PM
Dinner: 5:00 PM – 6:30 PM
Housekeepers
Your room will be cleaned with care daily by one of our housekeepers.
Other Personnel
There are many behind-the-scenes workers, such as engineers, administrative assistants, accountants, maintenance and others who contribute toward your comfort and care. We do our best to make you and your family as comfortable as possible.
Your Healthcare Team continually monitors our efforts to maintain our high standards of excellence.
Helpful Phone Numbers
Need to contact a service area directly? Here are the direct phone numbers for departments you may wish to reach out to.
Admitting – 802.888.8888
Billing Information – 802.888.8338
Cardiac Rehabilitation – 802.888.8230
Chaplaincy Services – 802.888.8112
Community Relations – 802.888.8302
Development/Philanthropy Dept. – 802.888.8301
Gift Shop – 802.888.8229
Medical Records – 802.888.8352
Birthing Center – 802.888.8304
Medical/Surgical Unit – 802.888.8355
Nutritional Services/Cafeteria – 802.888.8123
Multi-Specialty Clinic – 802.888.8372
Patient & Family Services – 802.888.8311
Plant Operations – 802.888.8315
Quality Management – 802.888.8351
Pulmonary Rehabilitation – 802.888.8230
Rehabilitation Services – 802.888.8303
Respiratory Therapy – 802.888.8388
Second Chance Thrift Store – 802.888.5664
Surgical Services – 802.888.8255
Volunteer Coordinator – 802.888.8302