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Medical RecordsMedical Records

Your medical record is a collection of information about you and the health care you’ve received. It is updated each time you see a health care professional.

To Request a Copy of Your Medical Record

Contact Health Information Management (HIM) at 802-888-8352.

We require a signed authorization from you or your legal representative authorization from you or your legal representative

You have the right to request an amendment to your medical record if you believe the information is incorrect or incomplete. The amendment would include the information you believe is in error, and your proposed corrections to that information. To request an amendment to your medical information, please fill out this form in its entirety, medical record amendment request . You may mail, fax or deliver the form and any supporting documentation in person.

Patient Portal

Copley Hospital’s Patient Portals provide you with safe, secure online access to your medical records. There are two portals: Hospital and Physician Practice

Use the Physician Practices Portal for medical record information from the following areas

  • Copley Hospital Multi-Specialty Clinic:
    Cardiology and General Surgery
  • The Women’s Center
  • Mansfield Orthopaedics

Use the Hospital Patient Portal for Inpatient Stay Records, Emergency Department Visits, Procedures, Medications/Allergies, Lab and Test Results, Discharge Instructions, and Patient Education.

For access to all of the above, you need to activate your patient portals.

Please note that parts of your medical record that are on paper may not be available via your patient portal.Only electronic documentation is available through the patient portal.

Your Medical Record

Your medical record typically includes your medical history, details about your lifestyle (i.e. smoking, competitive athlete, etc.), and family medical history. Results of laboratory tests, screenings and other procedures are included along with medications prescribed and any allergies you may have.

Your medical record may consist of both paper and electronic documentation. Your electronic medical records may be referred to as your Electronic Health Record (EHR).

Your medical record/EHR contains protected health information. Copley Hospital follows the Federal Health Insurance Portability and Accountability Act (HIPAA), which sets a national standard for the privacy of health information. HIPAA applies only to medical records maintained by health care providers and health plans.

All medical records/EHRs of Copley Hospital patients, regardless of whether they are created at, or received by, Copley, are the property of Copley Health Systems, Inc. The information contained in your Medical Record/EHR is available to you or your legal representative.

Our HIM team serves both members of the community, primary care providers and specialists to ensure the timely receipt of patient health information. They maintain strict confidentiality. Comments from a recent customer satisfaction survey reflect the outstanding service they provide. Comments included:

“Always great service – thank you. Great ladies, very personable, always willing to help.”

“Dedication, professionalism, commitment to seeing the ‘big picture’ of patient care and willingness to take initiatives even beyond the immediate needs.”

“I was treated with utmost respect and courtesy and information I needed was provided immediately.”