Call Us: (802) 888-8888

Midge-and-DrKeith_708x520Quality of Care Reports

Regular check-ups are also vital to Copley Hospital; it is how we measure the quality of care we provide to our community.

Copley’s commitment to continuously monitor and improve the quality of care – and the care with which we give it – is demonstrated across all departments and disciplines.

Members of clinical and non-clinical departments work together on teams to systemically advance our quality and patient satisfaction initiatives.

Our Quality of Care Reports

Measuring how patients evaluated their Copley experience allows us to improve and also recognize staff for outstanding performance. We monitor our patient satisfaction through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and through our ongoing work with Press Ganey Associates to survey our patients.

If you have concerns about your care at Copley Hospital, we want to know.

Concerns may be shared in person or in writing to:

Quality Management Coordinator:
Copley Hospital
528 Washington Highway
Morrisville, VT 05661
Phone: (802) 888-8351
Fax: (802) 888-8159

To share your concern with someone outside of the hospital, you may contact:

Board of Health
VT Department of Health
P.O. Box 70
Burlington, VT 05402
Phone: (802) 657-4220
Toll-Free (in Vermont): 800-745-7371
http://healthvermont.gov/hc/med_board/complaint.aspx

To file a complaint about a Physician or Provider:

Board of Medical Practice
VT Department of Health
P.O. Box 70
Burlington, VT 05402
Phone: (802) 657-4220
Toll-Free (in Vermont): 800-745-7371
http://healthvermont.gov/hc/med_board/complaint.aspx

To file a complaint about a Nurse or Nursing Assistants

Secretary of State Professional Regulation 800-439-8683
www.vtprofessionals.org

 

To file a complaint of abuse, neglect or exploitation:

Vermont Agency of Human Services
VT Division of Licensing and Protection
103 South Main Street, Ladd Hall
Waterbury, VT 05671-2306
Phone: (802) 241-2345
Fax: (802) 241-2358
Online report form to report abuse:
dlp.vermont.gov/abuse-reporting-form/abuse-reporting-form

Photo Credit: WorthingtonImages