April 9, 2019
Shelby pictured with Art Mathisen and
Kelli Converse, RN.
The Copley family congratulates Shelby Ingalls, Licensed Nursing Assistant (LNA) on being named Copley’s Team Hero. Director of Inpatient Services Kelli Converse, RN and House Supervisor Karen Rhodes, RN nominated Ingalls for the award. In their nomination letter, they describe Shelby as a unit champion and team player, noting that she consistently provides high quality care for her patients on the Acute Care Nursing Unit. The Copley Team Hero award recognizes employees who exemplify the hospital’s values of community, respect and compassion, service excellence and life-long learning.
“Shelby is an attentive caregiver, going above and beyond to meet her patient’s needs while providing the best possible care,” says Converse. Converse shares an example of when Shelby, on her own time, picked up a brush and detangling spray for a patient. “This selfless act of kindness made such a positive impact on the patient’s stay. Shelby’s commitment and compassion truly exemplifies the level of care our patients and their families deserve,” Converse continued.
Shelby is always willing to take on shifts, come in early, or stay late to accommodate the needs of our patients while helping her LNA colleagues and nursing staff. She also takes on the lead with organizing special gatherings and spearheading team building through events, especially around holidays and special occasions.
Shelby’s initiative helped locate a late Sunday afternoon pipe that burst causing substantial water damage to our Rehabilitation Department. While the alarms were going off, Shelby took it upon herself to investigate areas on 2nd floor of the hospital. It was her quick actions that helped locate and notify the appropriate staff of the issue.
Shelby has been a part of Copley’s patient care team since 2000. She and her family reside in Johnson.
The Copley family congratulates Shelby on this well-deserved recognition.