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Copley Hospital One of Top 50 Hospitals in New England Rated by Patients

March 7, 2014

Morrisville – Copley Hospital is one of New England’s top 50 hospitals based on patient satisfaction according to a recent report published by GoLocalProv. Copley was rated #33 of New England’s Best Hospitals, recognized for its “stellar communication.” For their first annual ranking of New England Hospitals Rated by Patients, GoLocal analyzed results from the Hospital Consumer Assessment of Healthcare Providers and Systems, also known as HCAHPS Survey. The report was based on more than 50,000 patient surveys in 176 hospitals in New England. Highlights of Copley’s report include 87% of patients who said their doctors communicated well, and 85% of patients who said their nurses did.

“We are pleased to learn of the ranking. Copley has an exceptional team of clinicians and employees that go to great lengths to provide the highest quality of care – care our patients deserve and expect every day,” states Copley Hospital President Mel Patashnick. The survey focused on eight key measures including how well doctors and nurses communicate, responsiveness of hospital staff to the needs of the patient, how well the patients’ pain is controlled, and the cleanliness and quietness of the hospital environment.

The HCAHPS is a standardized survey instrument and data collection methodology that has been used since 2006 to measure patients’ perspective on hospital care. It was created by the Center for Medicare & Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ).patient’s perspective of hospital care.

Copley has been using patient surveys for many years with surveying and analytic assistance from Press Ganey Associates. These surveys allow patients to communicate their hospital experience, while allowing the hospital to identify areas that need improvement. “Continuing to offer high quality care means you are always trying to do better,” says Patashnick. He explains that when an area is identified as needing improvement, the hospital’s Quality Management Department works with the department, or service areas, to develop a plan of action that addresses the concern. “These improvement projects would not be possible without our patients communicating their experience to us through surveys like the HCAHPS,” Patashnick said.

Copley was one of four Vermont Hospitals making the Top 50 list. The other hospital were Southwestern Vermont Medical Center, Mt. Ascutney, and Grace Cottage. The complete GoLocal report can be found at:http://www.golocalprov.com/news/chart-new-englands-best-hospitals-rated-by-patients/.

Copley Hospital is greater Lamoille County’s non-profit community hospital and one of the area’s largest employers. Copley’s core services include: women’s and children’s health services, emergency services, general surgery, orthopedics, and diagnostic services including imaging and labs, along with access to a variety of medical specialists including cardiology, oncology, sleep medicine, and urology on its campus in Morrisville. Visit www.copleyvt.org or call 802-888-8888 for more information.