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About Us - Act 53 Hospital Community Report


The categories of hospital information listed on this page collectively form the comprehensive "Act 53 Hospital Report Card." You can access all the categories of information from the links below.   

The links for the quality of care and patient satisfaction information will take you to the website of the Vermont Department of Banking, Insurance, Securities and Health Care Administration (BISHCA).  There, you will find information about our hospital's performance, and also information about the performance of other community hospitals in Vermont.  BISHCA's website also includes the financial data for all Vermont community hospitals. 

The links for the other Act 53-related categories listed below will take you to the corresponding information posted on our own website.  

QUALITY OF CARE
 

COMPARE QUALITY OF CARE FOR ALL VERMONT HOSPITALS on BISHCA's Hospital Report Card website menu page.
What you'll find there:

See how Copley Hospital scored on more than 30 indicators of quality of hospital care, including these sub-categories:
  Heart Attack Care
  Heart Failure Care
  Pneumonia Care
  Infection Reporting: 
   (A) Surgical Infection Prevention
   (B) Central Line Associated Bloodstream Infection Rates
  Nurse Staffing
  Volume and Mortality for Selected Procedures:

    Procedures compared include: Esophageal Resection, Pancreatic Resection, Abdominal Aortic Aneurysm Repair (AAA), Coronary Artery Bypass Graft (CABG), Percutaneous Transluminal Coronary Angioplasty (PTCA), Pediatric Heart Surgery, and Carotid Endarterectomy.
       CLICK HERE for More Quality Data on Copley's website
PROGRESS IN ADOPTING SAFETY INITIATIVES
 

READ ABOUT HOSPITAL SAFE PRACTICES on Copley's website
What you'll find there:
  Survey responses about hand hygiene, surgical site infection prevention
and central venous catheter related bloodstream infection prevention (three components of
The Leapfrog Group Quality and Safety Survey)

QUALITY IMPROVEMENT INITIATIVES
 

READ ABOUT QUALITY IMPROVEMENT INITIATIVES on Copley's website
What you'll find there:

What Copley has done to make patient care safer and more effective, including these sub-categories:
  Quality Improvement and Patient Safety Projects
  Quality Improvement Contact Information

PATIENT SATISFACTION
 

COMPARE PATIENT SATISFACTION FOR ALL VERMONT HOSPITALS on BISHCA's Hospital Report Card website.
What you'll find there:
How Copley's patients rated their hospital experiences
:
  Inpatient Medical/Surgical Services


CLICK HERE for More Patient Satisfaction Data on Copley's website
HOSPITAL PRICING
 

COMPARE PRICING FOR ALL VERMONT HOSPITALS on BISHCA's Hospital Report Card Website.
What you'll find there:
Calculated charges for high volume inpatient diagnoses
Calculated charges for high volume outpatient surgical procedures
Charges for high volume and common outpatient diagnostic procedures
Hospital discount and free care policies
FINANCIAL REPORTS
 

SEE FINANCIAL INFORMATION ON COPLEY's WEBSITE
What you'll find there:

Figures on cost of care, cost shifting, comparisons of [Hospital Name’s] financial information to state averages, and measures of financial health:
  Summary of Budget
  Financial Health and Benchmarks
  Cost Shift Information
  Capital Expenditure Information
  Optional Hospital-Specific Budget Information/Contact Info


CLICK HERE to Compare Financial information for All Hospitals
on BISHCA's Hospital Report Card website.

COMMUNITY NEEDS ASSESSMENT


READ A SUMMARY OF THE COMMUNITY NEEDS ASSESSMENT for Copley Hospital. This document describes the health care needs of the local population served by each hospital. It is based on data from the Vermont Department of Health as well as input from a public engagement process.
 HOSPITAL GOVERNANCE, PROCESS FOR OPENNESS
    AND PUBLIC PARTICIPATION
 

FIND OUT ABOUT COPLEY HOSPITAL'S GOVERNANCE
Learn who is on [Hospital Name's] Board of Trustees, how they are selected, and how the public can take part in our hospital activities, including
   Public Meeting Schedule
   Contact Information
  IF YOU HAVE A COMPLAINT
 

SEE HOW TO FILE A COMPLAINT AT COPLEY HOSPITAL
Tell us if you are concerned about the care you or someone else received at this hospital.  
Navigation for Hospital Report Card

BISHCA Website Comparative Data for All Hospitals
Quality of Care
  I  Safety Initiatives  I  Quality Improvement 
Patient Satisfaction  I  Hospital Pricing  I  Financial Reports  I  Community Needs Assessment   |  Hospital Governance  I    Have a Complaint 



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