 |
>>
| | Regular check-ups are also vital to Copley Hospital; it is how we measure the quality of care we provide to our community.
Copley's commitment to continuously monitor and improve the quality of care - and the care with which we give it - is demonstrated across all departments and disciplines.
Members of clinical and non-clinical departments work together on Teams to systemically advance our quality and patient satisfaction initiatives.
Our Quality of Care Reports
• Updated Quality Reports
(includes Core Measures and Patient Satisfaction)
• Hospital Report Card
We collect and submit data to the Centers for Medicare and Medicaid Services (CMS) regarding appropriate core measures of care for inpatients with certain medical or surgical procedures. These measures are research-based guidelines that represent widely accepted standards of care. We report this data in our "Core Measures" Report found in our Updated Quality Reports and the Hospital Report Card. (Links above.)
Measuring how patients evaluated their Copley experience allows us to improve and also recognize staff for outstanding performance. We monitor our patient satisfaction through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and through our ongoing work with Press Ganey Associates to survey our patients.
If you have concerns about your care at Copley Hospital, we want to know. Concerns may be shared in person or in writing with Copley Hospital's Quality Management Coordinator:
Copley Health System
528 Washington Highway
Morrisville, VT 05661
Phone: (802) 888-8351
Fax: (802) 888-8159
To share your concern with someone outside of the hospital, you may contact:
Board of Health
VT Department of Health
P.O. Box 70
Burlington, VT 05402
Phone: (802) 657-4220
Toll-Free (in Vermont): 800-745-7371
http://healthvermont.gov/hc/med_board/complaint.aspx
To file a complaint about a Physician or Provider:
Board of Medical Practice
VT Department of Health
P.O. Box 70
Burlington, VT 05402
Phone: (802) 657-4220
Toll-Free (in Vermont): 800-745-7371
http://healthvermont.gov/hc/med_board/complaint.aspx
To file a complaint about a Nurse or Nursing Assistants
Secretary of State Professional Regulation 800-439-8683
www.vtprofessionals.org
To file a complaint of abuse, neglect or exploitation:
Vermont Agency of Human Services
VT Division of Licensing and Protection
103 South Main Street, Ladd Hall
Waterbury, VT 05671-2306
Phone: (802) 241-2345
Fax: (802) 241-2358
Online report form to report abuse:
http://www.dail.state.vt.us/lp/aps.htm
|
|
|
|
