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About Us >> Quality of Care Reports

Quality of Care Reports

Regular check-ups are also vital to Copley Hospital; it is how we measure the quality of care we provide to our community.

Copley's commitment to continuously monitor and improve the quality of care - and the care with which we give it - is demonstrated across all departments and disciplines.

Members of clinical and non-clinical departments work together on Teams to systemically advance our quality and patient satisfaction initiatives.

Our Quality of Care Reports

Updated Quality Reports
           (includes Core Measures and Patient Satisfaction (HCAHPS))

Hospital Report Card
Read about quality improvement projects Copley has undertaken to make patient care safer and more effective.

We collect and submit data to the Centers for Medicare and Medicaid Services (CMS) regarding appropriate core measures of care for inpatients with certain medical or surgical procedures. These measures are research-based guidelines that represent widely accepted standards of care.  We report this data in our "Core Measures" Report found in our Updated Quality Reports and the Hospital Report Card. (Links above.)

Measuring how patients evaluated their Copley experience allows us to improve and also recognize staff for outstanding performance. We monitor our patient satisfaction through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and through our ongoing work with Press Ganey Associates to survey our patients.

If you have concerns about your care at Copley Hospital, we want to know. Concerns may be shared in person or in writing with Copley Hospital's Quality Management Coordinator:
            Copley Health System
            528 Washington Highway
            Morrisville, VT 05661 
            Phone: (802) 888-8351
            Fax: (802) 888-8159

To share your concern with someone outside of the hospital, you may contact: 

            Board of Health
            VT Department of Health
            P.O. Box 70
            Burlington, VT 05402
            Phone: (802) 657-4220
            Toll-Free (in Vermont): 800-745-7371

To file a complaint about a Physician or Provider:
            Board of Medical Practice
            VT Department of Health
            P.O. Box 70
           Burlington, VT 05402                                              
           Phone: (802) 657-4220
            Toll-Free (in Vermont): 800-745-7371

To file a complaint about a Nurse or Nursing Assistants
           Secretary of State Professional Regulation 800-439-8683

To file a complaint of abuse, neglect or exploitation:
Vermont Agency of Human Services
            VT Division of Licensing and Protection
           103 South Main Street, Ladd Hall
            Waterbury, VT 05671-2306
            Phone: (802) 241-2345
            Fax: (802) 241-2358
           Online report form to report abuse:

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