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Medical Services >> Medical Records

Medical Records

Your medical record is a collection of information about you and the health care you've received. It is updated each time you see a health care professional.

To Request a Copy of Your Medical Record

Contact Health Information Management (HIM) at 802-888-8352.

We require a signed authorization from you or your legal representative (see Medical Records Release Authorization under Documents on the right).

Patient Portals

Copley Hospital's Patient Portals provide you with safe, secure online access to your medical records.

There are two portals: Hospital and Physician Practice

Use the Physician Practice Portal for medical record information from the following areas
     General Surgery 
     The Women's Center (OB/GYN)
     Mansfield Orthopaedics

Use the Hospital Portal for Inpatient Stay Records,
Emergency Department Visits, Procedures,
Medications/Allergies, Lab and Test Results, Discharge Instructions, and Patient Education.
For access to all of the above, you need to activate both the Hospital Portal and Physician Practice Portal.

To activate your patient portals:

  • At the hospital or practice registration desk
    (where you "check-in"), ask the registrar to activate your Patient Portal.
  • You will be sent an email with a link to the patient portal (hospital or physician practice portal) and directions on how to set your password.
  • Click on the link, follow the directions to set your password.
  • Log out of the Patient Portal.
  • Now activated, you can click on to access your Hospital Portal or your Physician Practice Portal.
Please note that parts of your medical record that are on paper may not be available via your patient portal.Only electronic documentation is available through the patient portal.

Your Medical Record

Your medical record typically includes your medical history, details about your lifestyle (i.e. smoking, competitive athlete, etc.), and family medical history. Results of laboratory tests, screenings and other procedures are included along with medications prescribed and any allergies you may have.

Your medical record may consist of both paper and electronic documentation. As electronic documentation becomes more prevalent, your medical record will be called an Electronic Health Record (EHR).

Your medical record/EHR contains protected health information. Copley Hospital follows the Federal Health Insurance Portability and Accountability Act (HIPAA), which sets a national standard for the privacy of health information.  HIPAA applies only to medical records maintained by health care providers and health plans.

All medical records/EHRs of Copley Hospital patients, regardless of whether they are created at, or received by, Copley, are the property of Copley Health Systems, Inc. The information contained in your Medical Record/EHR is available to you or your legal representative.

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